Sendacar.co.uk Terms of service. (Updated Jan 2026)
Effective Date: Jan 2026
Operator: Sendacar licensed with Derby City Council
These Terms and Conditions (“Terms”) govern all bookings for private hire and airport transfer services provided by Sendacar Ltd and its professional partners in the United Kingdom. By making a booking, you agree to these Terms.
- Booking & Contract Formation
All bookings are subject to these Terms. A binding contract is formed only when we issue a confirmation email or valid payment is received. Enquiries via phone, WhatsApp, social media, or email do not form a contract until confirmed. Some services may require 24 hours’ notice; short-notice bookings are at our discretion. - Operator & Professional Partners
The service is provided by Sendacar Derby, a licensed private hire operator. Bookings may be fulfilled by trusted professional partners; all drivers and vehicles hold appropriate licences. Further information can be provided on request. - Vehicle Substitutions
Vehicles may be substituted with similar or lesser alternatives if necessary or by situations beyond our control (mechanical issues, delays, maintenance). - Passenger & Vehicle Compliance
Only the number of passengers permitted by the vehicle licence may be carried. Additional passengers beyond capacity may result in service refusal without refund. - Pricing, Fees & Payment
Pricing is based on time and/or mileage from our base. Additional charges may apply for extra pickups/drop-offs, passenger requests, ULEZ, tolls, airport parking/drop-off fees, or unsociable hours (22:00–06:00, weekends, bank holidays). Payment methods include debit/credit card (preferred) or account pre-arranged services. All fares include applicable VAT unless stated otherwise. Deposits may be required to secure bookings. - Waiting Time & Flight Delays
Airport, seaport, and train station pickups include a 60-minute grace period from actual arrival time. Additional waiting may incur extra charges (£25/hour). If no contact is made within 2 hours of scheduled arrival, the driver may leave and no refund will be issued. Flight delays should be communicated to us promptly. We are not liable for flight cancellations, diversions**, missed connections, or issues beyond our control. - Cancellations & Refunds
Cancellations must be made via email. Cancellations 48 hours or more before pickup may receive a full refund. Cancellations within 48 hours, no-shows, or mid-service changes may not be eligible for refund. - Luggage & Safety
All luggage must fit safely within the vehicle. Excessive or unsafe luggage may result in service refusal without refund. - Passenger Conduct
Drivers may refuse service to anyone unfit to travel (including under influence). Soiling or damage charges (£145) are payable immediately where applicable. The person booking is responsible for all passengers. Abuse or violence towards drivers or staff results in immediate service refusal with no refund. - Seat Belts & Child Seats
All passengers must wear seat belts. Passengers must provide and install their own child or booster seats. Drivers are not responsible for installation. - Lost Property
Report lost items promptly. We will make reasonable efforts to return items but are not liable for personal property. Return fees may apply. - Liability & Disclaimers
We do not accept liability for missed flights or connections, financial loss or inconvenience, or delays due to traffic, weather, third parties, or force majeure. Services may be cancelled if advised not to travel by authorities; discretionary refunds may apply. - Data Protection
Personal data is collected for booking and communication purposes only. Data is stored securely and handled in accordance with UK data protection law (GDPR). Customers have the right to access, correct, or erase their data. - Complaints Procedure
Inform the driver immediately where possible. Formal complaints must be emailed within 7 working days. We will investigate and respond within a reasonable timeframe. - Force Majeure
We are not liable for failure to perform due to events outside our control, including weather, strikes, airport closures, or acts of government. - Governing Law
These Terms are governed by the laws of England & Wales. - Amendments
We reserve the right to amend these Terms at any time. Updated versions will apply from the date of publication on our website.
Contact
For questions or clarifications, please email: hello@sendacar.co.uk
**Flight Diversions
If a flight is diverted to an alternative airport or terminal, customers must contact us as soon as possible with updated arrival details. We will make reasonable efforts to accommodate the revised pickup, subject to driver availability and licensing restrictions.
Additional charges may apply for increased mileage, waiting time, parking, tolls, or driver time caused by the diversion. If we are unable to service the revised location or arrival time, the booking may be treated as cancelled without liability on our part.
We are not liable for losses, delays, missed connections, or costs arising from flight diversions or airline operational decisions beyond our control.
SUBCONTRACT TERMS
By accepting or performing any booking passed or allocated by Operator A[ SENDACAR ] , Operator B confirms that it acts as an independent subcontractor and not as an employee or agent of Operator A. Operator B accepts full responsibility for the provision of the service, including the driver, vehicle and all operational aspects, and shall be solely liable for any loss, damage, injury, delay, or claim arising from the service.
Operator B agrees to fully indemnify Operator A against all liabilities, costs, claims, or expenses arising from Operator B’s performance or non-performance of any booking. Operator B confirms it holds and will maintain all required motor, public liability, and other relevant insurance at its own expense. Nothing in this arrangement transfers Operator A’s separate contractual obligations to the passenger unless expressly agreed in writing for a specific booking.