Statement of Terms and Conditions:
Your booking will be taken by Derby licensed private hire operator: PO-0654.
We offer advanced bookings only. From time to time, We work with professional partners in order to support our service users. Bookings may at times be subcontracted to additional operators in order to fulfil the particulars of specific bookings and to maintain schedules. We reserve the right to provide alternative vehicles, similar in stature or of a lesser marque should the need arise. Reasons for this may include mechanical breakdown, prearranged vehicle service or unforeseen services including passenger delay, flight delay or traffic /force majeure.
All alternative professional partners are known to us and will work to our standards.
All drivers will be licensed by their relevant licensing authority (LA) and will be subject to their LA driver, vehicle and operator conditions. All vehicles will only carry the number of passengers the vehicle is licensed for. Additional passengers and\ or problems that may arise from this may result in service refusal. No refunds will be offered in this circumstance. All details will be available to the person booking the vehicle so this should be avoidable.
Service provision is based on our pricing structure which may be a combination of actual time dedicated and/or mileage involved in providing you requested journeys. Our operator base is in Derby – DE3 and all estimates provided are based on this departure/return to this location. Additional pick up or drop off locations and passenger requests may incur additional fees.
Additional fees that may be incurred as part of any journey undertaken (not exhaustive, but may include ULEZ fees, Toll Roads, Airport drop off and parking fees etc) will be included in the price and listed in advance and will always be charged at or below cost price. We reserve the right to add an additional unsociable hours charge for bookings made between 22:00 – 06:00 Monday to Friday and at weekends and bank holidays.
Comfort breaks are welcomed and will be accommodated as soon as possible with the avoidance of journey rerouting as a priority.
Un-arranged extended breaks that may cause service delays may be charged at a standard £30.00 per hour and will be at the drivers discretion. Examples of this would be meals and or additional wait time longer than 10 minutes.
Should you feel the need to let us know of issues raised whilst utilising our services, In the first instance please inform the driver who may be able to rectify the situation. Any formal complaints should be made in writing via email (hello@sendacar.co.uk), please notify our office no later than 7 working days after the event in order for us to deal with any matters raised.
Should passengers have excessive luggage, we reserve the right to refuse service. Examples of this would be if luggage doesn’t fit in the agreed on vehicle or luggage transportation may result in an unsafe traveling environment. The vehicle drivers decision is final. We reserve the right not to refuse service should there be excessive luggage that would result in the vehicle being overloaded therefore unsafe on the road, the driver’s decision is final. No refunds will be offered in this circumstance. All details will be available to the person booking the vehicle so this should be avoidable.
The driver reserves the right to refuse any passenger who is deemed unfit to travel. This includes illness due to excessive consumption. No refunds will be offered in this circumstance. All details will be available to the person booking the vehicle so this should be avoidable. Additional soiling charges will be levied payable immediately to cover the valet costs and any interruption of service. Our current soiling charge is £120.00
Any damage caused to any part of our vehicle by any passenger will be charged accordingly.
At all times, the hirer/named person on the booking is responsible for all travelling passengers. The driver reserves the right to refuse service. No refunds will be offered in this circumstance. All details will be available to the person booking the vehicle so this should be avoidable.
Where necessary, professional assistance with 999 response may be called upon to support the driver. Sendacar LTD have a zero tolerance policy for abuse or violence towards any of its staff or drivers or sub contract partners. No refunds will be offered for refusal of service due to abuse of any kind directed to our drivers.
Seat Belts are provided in all our vehicles and must be used in the correct manner. Any child seats must be provided by the passengers themselves and will be secured by the passengers. Our drivers will not be responsible for the fitting of any child or booster seat. Any seats used by passengers must be removed at the end of the journey unless agreed on and included in estimate information/ agreed on via email. Sendacar LTD accept no responsibility or liability for injuries, accidents or death as a result of passengers failing to wear the seat belts provided.
Lost property should be reported as soon as possible to Sendacar LTD as soon as possible and all reasonable efforts to return will be made. Sendacar LTD will not be held responsible for the safety or custody of personal belongings, purchases, luggage or any other items carried by any passenger or which are left in the vehicle. Reasonable fees to return any misplaced items may be agreed on.
Typical Airport/sea port/ train station procedure.
Unless pre-arranged at drop off or Sendacar LTD have been engaged onmeet and greet services have been set up, the onus is on the passengers to locate the driver and vehicle and will typically be at the pick up points specific to the airport in questions. The passenger is to make their way through baggage collections and security and make their own way over to the specific pick up point. Direct passenger contact details are important irrelevant as to who has booked our series in order for the driver to communicate directly with the passenger. Key information will be provided including drivers direct contact details, vehicle make and model and colour along with the registration number plate. We will make all attempts to ensure an ease of pick up services including flight tracking and arrivals check. Driver will use their discretion as to decisions in entering car park and pick up points in order to reduce passenger costs. The driver will communicate directly with the passenger at a suitable point once we can confirm the plane has landed. We understand how uncertain airport transitions can be and always include a 60 minute grace period in order for passengers to navigate potentially unfamiliar surroundings. Additional fees may be applied should initial hour parking times over run. Additional waiting charges of £30 per hour will be applied should delays occur we have not been informed of. Passengers should notify us if boarding problems arise at the earliest opportunity. Should no return contact be received by the driver 2 hours after initial contact after flight has landed/ boats have docked, trains have arrived, driver has no option but to leave. No refunds will be offered in this circumstance. All details will be available to the person booking the vehicle so this should be avoidable. Additional charges will be made to re-arrange pick up if schedules allow but are not guaranteed.
Meet and Greet services are listed on the relevant pages on our website. For clarification, please email us: hello@sendacar.co.uk
Booking confirmations
Enquiries either via Email/ Telephone/ Social media/ WhatsApp or Verbal – (other enquiry methods included) Does not constitute a booking. Services are offered with an estimate and confirmed via email. In usual circumstances, all bookings are made and confirmed with a minimum 24 hours notice. Short notices services are available, but not guaranteed.
Account services must be pre arranged and are not guaranteed. Advance payment via debit/credit card is preferred and can be made via email or website payment links. For account services, please email hello@sendacar.co.uk.
Any account services will be bound by dedicated terms and conditions.
Agreed pre paid services will be cancelled should pre-payment not be made. We will endeavour to check and notify before deadlines are met.
Cancelations will be made via email. Should you need to cancel services ordered, we require a minimum 24 hours notice. Should this notice be given, refunds can be offered. Anytime after this 24 hour cut off, No refunds will be offered in this circumstance. All details will be available to the person booking the vehicle so this should be avoidable. 24 hour notice is based on the pick up time. Receipt of cancelation will be made via email noting the time of cancelation.
Please note: We do not and cannot accept any liability and cannot be held responsible for any loss, financial, personal or professional for missed flights, trains, buses /onward connections or passenger delays caused by road traffic accidents, third party issues, adverse weather conditions, theft, congestion, mechanical breakdown/punctures, terrorist attacks, including any force majeure considerations. We reserve the right to cancel all services if advised against travelling by authorities such as the Police, Met Office or Highways Agency or if we consider it unlikely that we will be able to complete your journey with passenger safety concerns. Additional fees will not be applied due to travel complications due to extreme weather. Discretionary refunds will be made less services charges. This will be the limit of compensation. It is the person responsible for the booking to confirm the confirmation details to avoid any incorrect or changed information. In the event of last minute changes, services may or may not be able to be offered or completed and may or may not incur additional fees. Sendacar LTD and it’s partners will endeavour to deliver passengers safely, professionally and on time/ early at their destinations or predetermined way points. It is the passenger/ person making the booking to research and check their itinerary including check in times, travel windows and connections. Additional times should always be allowed for when booking a pick up. More than enough time should always be allowed for.
We reserve the right to amend/change/delete/add to terms and conditions without notice.